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Webinar Highlights

Duration: 1:27

As the hospitality industry continues to navigate the challenges of economic uncertainty, it’s more important than ever to find ways to bulletproof your hotel’s growth.

We’ll be discussing how banking on guest loyalty can help you achieve just that

Click here to watch the Webinar on demand!


During this webinar, you’ll learn:

  • The importance of understanding your guests’ needs, preferences and behaviors. Tips on how to gather this information and use it to personalise their experience, such as through targeted marketing campaigns, customised room amenities, and personalised upsells and services
  • The importance of timely and effective communication with guests. Tips on how to use email, SMS, and social media to reach guests before, during and after their stay
  • The importance of understanding guest data to analyze their behavior and preferences and ways in which data analysis can improve loyalty and revenue

Also featuring:

  • How has The Zetter used actionable data and CRM to secure their growth with Liutauras Vaitkevicius, Managing Director from The Zetter Group
  • Recommendations from a business growth expert with Ali Powell, Founder & CEO of Commercial Acceleration

Moderated by: 

Alan Robertson, Head of Product & Technology.

Connect with Alan on LinkedIn 

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Unlocking the guest Journey