Meet our new Manager of Customer Success
Say Hello to Josephine Harrold!
Our team is very happy to welcome Josephine Harrold, our new Manager of Customer Success. She joins our friendly Customer Success team with a wealth of experience in customer-focused roles within hospitality and SaaS. We’re excited for you to get to know Josephine and learn more about her expertise.
Josephine is definitely a global citizen. She was brought up in a very large, very loud, international family and has roots in France, Italy, Sweden, and Switzerland. But she has settled in Scotland since 2003 and never looked back. Josephine has a special place in her heart for her trusted companions – dog, Hugo and horse, Kaiser- with whom she likes to spend a good time together outdoors. She is a fan of short city breaks abroad, good food and wine (as a typical French would). As she says: ”I have a penchant for the finest things in life.” And we say, why shouldn’t you?
Professional Experience
After years of working in hospitality, which allowed her to travel and gain new contacts from all over the world, she decided to steer her path towards even more tech-facing roles, which allowed her professional growth and a more flexible lifestyle. Now, Josephine has more than ten years of experience in Client Relationship Management and Customer Success roles. We truly believe that she has one or two good tricks under her sleeve! We’ve already seen her magic in action and can’t wait to see the incredible impact she’ll have in the future.
Among her most notable accomplishments are revitalising at-risk accounts and transforming them into stable and thriving partnerships. Josephine is also proud of her previous involvement and being an active member of the Equality, Diversity, and Inclusion committee. She said that championing those is important for any organisation. We couldn’t agree more; sustainability is something For-Sight is passionate about, too, and you, my reader, can expect more from us in the near future.
We asked Josephine what our team can expect from her, and she answered:
” I bring a results-oriented mindset to Customer Success Management, along with expertise in data analytics and reporting. I plan to provide insights that drive impactful decisions and help both our team and clients succeed. In addition, I look forward to using my skillset to help my team grow into customer success champions who are seen by our customers as trusted advisors. Together, we can ensure outstanding client experiences and long-term success for all. ”
Setting goals for your team and your office is one thing, but setting your own professional goals is another. Josephine opened up, saying that her primary goal is to develop her leadership capabilities, contribute to the strategic direction of the organisation, and foster a culture of excellence and collaboration. Ultimately, she sees herself being part of creating outstanding customer experiences that derive long-term success for clients and the business.
Company Culture
Josephine was attracted to For-Sight for many reasons, but one was that For-Sight is, as she says, ” a human-sized” local company (born and based in Edinburgh). Another was the opportunity to implement a brand-new Customer Success journey together with her team. As previously uncovered, Josephine is strong on positive culture and values. She believes that having fun and a positive attitude at work is essential. This creates an atmosphere where everyone feels valued, maintaining enthusiasm and connections. Josephine believes that communication, collaboration and respect are the core values in the workplace and would expect the same in return from her colleagues.
We asked, how does your perfect work day look like to you?
Josephine said:”To me, the recipe for a perfect workday is built on meaningful collaboration, focused productivity, and moments of joy that inspire both personal growth and team success.”
Personal Aspirations
Josephine is an active learner. She would love to learn more languages, and coding is on her list of new skills to acquire. Ask her how many languages she can speak, and you will be surprised. The most influential person in her life, as she said, was her grandma because she showed a good balance between strong and sweet.
Business Psychology is another passion of Josephine as it provides insights into understanding human behaviour in the workplace. It helps her to create strategies that enhance employee well-being, drive motivation, and encourage organisational success.
What is your life philosophy?
Josephine: ”Failure is an opportunity to learn”
This once again highlights Josephine’s positive attitude and work ethic. Failure doesn’t scare her; she sees it as an opportunity to grow. So next time you see Josephine in person or online, don’t forget to say ‘hi’ (and maybe in a different language?). Add her on LinkedIn to connect.
Fun and Light-hearted
If you could have dinner with any three people, dead or alive, who would they be?
” Frida Kahlo, Hannah Waddingham, Graham Norton ”
What is your favourite way to unwind after a long day?
” Paw and hoofs prints on the ground, and all is right ”
If you could visit any place in the world, where would it be and why?
” There’s quite a few on my bucket list. But I really want to do a vineyard tour of either California, South Africa, or New Zealand. ”
